FAQ
ABOUT OUR CHOCOLATE
What kind of chocolate do you use?
We use high-quality couverture chocolate, sourced from sustainable and
ethical cacao farms.
Do you have organic or vegan options?
[Answer honestly about your offerings. If you have these options, be
specific about which products fit those categories.]
Where is your chocolate made?
Our chocolate is handcrafted in Montreal, Canada.
What is the shelf life of your chocolates?
Our chocolates are best enjoyed within [X] weeks/months of purchase. For
optimal freshness, store them in a cool, dry place away from direct
sunlight and strong odors.
Do you have any allergens in your facility?
[List any potential allergens present in your facility, e.g., nuts, dairy, soy,
gluten. If you have dedicated equipment or processes to prevent cross-
contamination, mention that here.]
ORDERING AND SHIPPING
Do you ship to the USA?
Yes, we ship to both Canada and the USA.
What are your shipping rates?
[Provide details about your shipping rates, e.g., flat rate, weight-based,
free shipping thresholds, etc. If you offer expedited shipping, mention
those options and costs.]
How long does it take to process an order?
Most orders are processed within [X] business days.
Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number.
What if my order arrives damaged?
Please contact us immediately at support@gmvchoc.com with your order number and a photo of the damaged goods. We will gladly arrange a replacement or refund.
WHOLESALE & PRIVATE LABEL
Do you offer wholesale pricing?
Yes, we offer competitive wholesale pricing for businesses. Please contact us at support@gmvchoc.com for more information.
Can I create my own private label chocolate with your company?
Absolutely! We specialize in creating custom private label chocolates. We
can help you develop your own unique recipes, packaging, and branding.
Contact us at support@gmvchoc.com to discuss your needs.
What is the minimum order quantity for wholesale or private label?
[State your minimum order quantities for each option.]
CORPORATE GIFTING
Do you offer corporate gifting services?
Yes, we specialize in creating memorable corporate gifts. We can customize gift boxes with your company logo and branding.
What types of corporate gifts do you offer?
We offer a wide variety of corporate gift options, including [list some
examples, e.g., chocolate boxes, gift baskets, personalized chocolates,
branded favors].
Can I place a large order for corporate gifts?
Yes, we can handle large orders for corporate events, holidays, or client appreciation gifts. Please contact us at support@gmvchoc.com to discuss your requirements.
What is the lead time for corporate gift orders?
[Provide an estimate for lead times, especially for large or customized
orders.]
RETURNS AND REFUND
What is your return policy?
[Clearly state your return policy. Since you are dealing with perishable
goods, you may have a limited return window or specific conditions for
returns.]
Can I get a refund if I am not satisfied with my purchase?
[Explain your refund policy. Be clear about whether you offer full refunds, exchanges, or store credit.]
OTHER
How can I contact you if I have other questions?
You can reach us by email at support@gmvchoc.com or by phone at (514) 331-8460.
Do you offer chocolate-making classes or tours?
[If you offer these, provide details here.]
Where can I find your store location?
[Provide your full address and hours of operation if you have a retail
store.]
